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The CIS-ITSM certification exam consists of 60 multiple-choice questions and has a duration of 90 minutes. CIS-ITSM exam covers various topics related to IT service management, including incident management, problem management, change management, service request management, and service level management. CIS-ITSM Exam also covers topics related to ServiceNow ITSM, such as configuration management, reporting, and integrations.

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ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q120-Q125):

NEW QUESTION # 120
The Change Management lifecycle steps, in order, include:

Answer: D

Explanation:


NEW QUESTION # 121
Your customer wants to give secure access to business users to view problem records and reports for the products they support. When you install the ITSM roles plugin, what additional problem role is installed to support this requirement?

Answer: B

Explanation:
https://docs.servicenow.com/en-US/bundle/utah-it-service-management/page/product/problem-management/reference/prob-roles-instld-itsm-roles.html


NEW QUESTION # 122
Configuration items can be created via the change management process.

Answer: B

Explanation:
Explanation
Creating CI can be done in any of the following ways:
1. Manual creation via the Configuration application modules
2. Via service catalog fulfillment processes
3. Import from external source
4. Integration with 3rd party systems
5. Automated discovery tool(s)
6. Creation triggered from asset management
7. Via change management process


NEW QUESTION # 123
Which of these roles are allowed to subscribe to CI item? (Choose all that apply.)

Answer: A,B,C


NEW QUESTION # 124
It is important to define the VIP users in order to correctly calculate incident priority.

Answer: A

Explanation:
No logic is added for incidents received from VIP callers. The only change is that a decoration is added next to the Caller field and the Caller text becomes red.


NEW QUESTION # 125
......

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